Using CX to improve B2B Retention Rates and Drive Revenue Growth   

 "What B2B Leaders REALLY need to know" 
(Grootzakelijk and Large B2B)
 

Thursday 27th March 2025 at 13:30
  
A B2B CX 'Masterclass' and Networking Event at the Sheraton Hotel and Conference Center at Schiphol Amsterdam

Customer Experience was a relatively unknown term a decade or two ago. Not any more. Most large business-to-business (B2B) companies have customer experience (CX) programmes in place these days.

But are they effective? Have they resulted in improved retention rates? Revenue growth?
Or increased profits?

If you are a Sales Director or the Head of Key Account Management in a complex European B2B company, this CX Masterclass is for you.

And if you are a CX Director, you really can’t afford to miss this networking event from European B2B CX specialists Deep-Insight.

 

 

Agenda:
13.30 – 14:00   Welcome & Coffee
14:00 – 14:15   Introductions
14:15 – 15:00   The Link between CX and Revenue Growth
15:00 – 15:45   Is Net Promoter Score (NPS) enough in B2B?
15:45 – 16:30   Why do CX Programmes Fail (and how to avoid the pitfalls)
16:45 – 17:00   Discussion/ Q&A
17:00 – 17:30   Drinks & Networking

Register here:

This networking event is for Senior Commercial B2B managers responsible for Large Account Management and Customer Feedback. We would like to welcome both Chief Commercial Officers, Sales Managers and Heads of Account Management as well as Senior CX and Marketing managers responsible for the Data Collection

Sales Director or Head of CX ? Interested in this free event? Simply fill out the details below and press SUBMIT.