John O’Connor

CEO, Deep-Insight

 

John is the CEO of Deep-Insight, a leading European B2B Customer Experience (CX) company founded in 2000 by a small team of ‘magicians’ with one goal: researching a way to read customers’ minds.

John has 30 years experience in customer management and sales and is the co-author of the book Customer at the Heart.

 

Pim Braat

Country Manager Netherlands - International, Deep-Insight

 

Pim is a seasoned sales executive responsible for business development at Deep-Insight.

He held a variety of strategic sales, marketing and client relationship management functions with Shell Services International, Shell Chemicals and General Electric Plastics over a period of 25 years. Pim holds a Masters degree in Chemical Engineering from the University of Delft in the Netherlands.